Laundromat is a modern self-service laundry offering fast, efficient, and affordable wash-and-dry solutions with cutting-edge equipment.
We are committed to the secure handling and ethical use of your personal information, prioritizing your trust and data privacy.
PRIVACY POLICY
LAUNDROMAT OÜ
This document provides information about the processing of personal data at LAUNDROMAT OÜ (hereinafter – the Company) in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR). If you need more detailed information or have any questions after reviewing this privacy policy, please contact us!
Controller of personal data and contact details:
LAUNDROMAT OÜ
Järvevana tee 9, 11314, Tallinn
Phone number for questions related to the processing of personal data: +372 58248000
E-mail address for questions related to the processing of personal data: info@laundromat.ee
PROCESSING OF PERSONAL DATA OF THE COMPANY'S EMPLOYEES
Purpose of processing personal data:
Types of data processed:
Identification data and contact details (e.g. first and last name and address, telephone, e-mail, bank account details), as well as work experience and education, performance evaluations, video surveillance system data.
We process your personal data based on the legal grounds set out in Article 6(1)(b), (c), (d) and (f) of the General Data Protection Regulation:
(B) We are bound by a contract.
(C) We have a legal obligation to process personal data.
(D) Processing is necessary to protect your life and health.
(F) We have a legitimate interest in processing your personal data.
Source of personal data:
Personal data are collected: directly from the employee; from the contract; from video surveillance systems.
Recipients of the data or categories thereof:
The Company, the Company's accounting, IT, occupational safety and legal service providers.
Data retention period:
We retain your personal data for 5 years after the end of the employment relationship.
The data are not transferred to a third country or international organizations, except where there is a legal basis for doing so, and in that case the transfer is carried out in accordance with Chapter 5 of the General Data Protection Regulation.
PROCESSING OF VIDEO SURVEILLANCE DATA
Purpose of processing personal data:
Types of data processed:
Personal data (video material) from video surveillance systems located in the Company's premises or territory.
These data are processed based on the legal ground set out in Article 6(1)(f) of the General Data Protection Regulation:
(F) We have a legitimate interest in processing your personal data.
Source of personal data:
Personal data (video recordings) are collected directly from video surveillance systems installed in the Company's premises or territory.
Recipients of the data or categories thereof:
The Company, public authorities (if necessary).
Data retention period:
Video recordings are retained for up to 30 days, unless there is a basis for retaining them longer.
The data are not transferred to a third country or international organizations, except where there is a legal basis for doing so, and in that case the transfer is carried out in accordance with Chapter 5 of the General Data Protection Regulation.
PROCESSING OF CUSTOMERS' PERSONAL DATA (FOR SERVICE PROVISION AND CUSTOMER SUPPORT)
Purpose of processing personal data:
Types of data processed:
Contact details of the person (e.g. first and last name, telephone number, e-mail), and where necessary: payment details; communication with the customer; customer complaints.
These data are processed based on the legal ground set out in Article 6(1)(b) of the General Data Protection Regulation:
(B) We are bound by a contract.
Source of personal data:
Personal data are collected: directly from the customer; data transmitted via the payment application “Girbau sapphire laundry pay” of “GIRBAU, SA” (the company that ensures the application's payment function in the smartphone application).
Recipients of the data or categories thereof:
The Company.
Data retention period:
We retain your personal data for up to 2 years.
The data are not transferred to a third country or international organizations, except where there is a legal basis for doing so, and in that case the transfer is carried out in accordance with Chapter 5 of the General Data Protection Regulation.
PROCESSING OF CUSTOMERS' PERSONAL DATA (FOR MARKETING PURPOSES)
Purpose of processing personal data:
Types of data processed:
Contact details of the person (first name, telephone number, e-mail), customer consent and its date, customer service preferences (place of service provision, frequency of service use, choice of service type), customer feedback and satisfaction surveys.
These data are processed based on the legal grounds set out in Article 6(1)(a) and (f) of the General Data Protection Regulation:
(A) Consent given by you.
You may withdraw your consent at any time by sending a notice to the Company's e-mail address info@laundromat.ee, or by clicking the “Unsubscribe” link in marketing and informational e-mails received from the Company.
(F) We have a legitimate interest in processing your personal data.
Source of personal data:
Personal data are collected: directly from the customer; data transmitted via the payment application “Girbau sapphire laundry pay” of “GIRBAU, SA” (the company that ensures the application's payment function in the smartphone application); data transmitted by companies providing marketing services to the Company.
Recipients of the data or categories thereof:
The Company; marketing service partners.
Retention period:
We retain your personal data until you withdraw your consent.
If a customer registers on the Company's website to receive the newsletter and receives a free service coupon from the Company, the issuance of the free coupon is confirmed by the customer's phone number. The customer's phone number is used in this case to issue the Company's free service coupon, to ensure fair use of the offer, and to prevent abuse of the free offer. Phone numbers by which newsletter registration has been confirmed and a free code issued may also be retained if the customer requests deletion of their data, to the extent necessary to ensure control over the Company's free service offer, based on our legitimate interests and in accordance with the GDPR.
The data are not transferred to a third country or international organizations, except where there is a legal basis for doing so, and in that case the transfer is carried out in accordance with Chapter 5 of the General Data Protection Regulation.
YOUR RIGHTS RELATED TO THE PROTECTION OF YOUR PERSONAL DATA
You have the following rights related to the protection of personal data:
Right of access to your data – When exercising your right of access to your data, please specify the exact period and the data you wish to receive from us. You have the right to request information from us about what data we hold about you, why we process it, how we obtained it and to whom we have disclosed it, how long it will be retained, and to receive a copy of your data. We can fulfill your request faster if the period is as short as possible and your request for information about your data is formulated as precisely as possible. Knowing the purpose for which you wish to access your data helps us respond.
Right to rectification – If you need to clarify or correct your personal data held by us, please clearly indicate which data need to be corrected and what the up-to-date information is. If the data were not collected directly from you, please include the reason why the information to be corrected is considered inaccurate, to facilitate a faster and more appropriate assessment of accuracy.
Right to erasure – In order for us to delete your data, please specify exactly which personal data need to be deleted and provide the relevant justification. Please note that deletion of data may not be possible in all cases.
Right to restriction of processing – If you have doubts as to whether we are processing data properly, you may ask us to restrict the processing of specific data. In a request for restriction of processing, you must state why you believe such processing needs to be restricted.
Right to object to processing – In certain cases, you may have the right to object to processing due to your personal circumstances. In such a request, it is important to refer to your individual circumstances that lead you to object to the processing.
If you wish to submit a request to exercise your rights, please contact us in writing by sending the request to the e-mail address info@laundromat.ee, taking into account the above-mentioned rights and instructions. Please indicate in the request the person's first and last name, telephone number and e-mail address so that we can identify you.
We will process your request without undue delay and provide a response regarding the fulfillment or non-fulfillment of the request no later than one month after receipt. If it takes us longer to fulfill the request, we have the right to extend the fulfillment period by two months, but in any case you will be informed of this within one month.
We have the right not to fulfill your request:
Submitting complaints
If you have concerns about how we use your personal data, you may submit a complaint to us by sending it to the Company's e-mail address info@laundromat.ee.
Privacy policy updated on 18.03.2026.
Laundromat is a modern self-service laundry offering fast, efficient, and affordable wash-and-dry solutions with cutting-edge equipment.