FREQUENTLY ASKED QUESTIONS

Конечно! Сушка мокрой одежды дома может занять дни и значительно повышает влажность в вашем доме, что может привести к плесени. Вы можете просто принести нам свою мокрую стирку и воспользоваться нашими промышленными сушилками, чтобы ваша одежда высохла и была готова к носке за считанные минуты.

В большинстве случаев — нет. Поскольку наши барабаны очень большие, у одежды достаточно места, чтобы свободно переворачиваться. Если сложить её сразу после окончания цикла, это значительно уменьшит количество складок.

Да, это гораздо доступнее. Например, вы можете легко постирать и высушить вместе два больших одеяла в нашей машине на 20 кг, что обходится значительно дешевле, чем платить за каждую вещь отдельно в традиционной химчистке.

Да, наши машины разработаны так, чтобы бережно относиться к вашей одежде. Барабаны большой вместимости обеспечивают достаточно пространства для свободного движения одежды, благодаря чему она тщательно отстирывается без лишнего трения и износа.

Да, платежные терминалы выдают сдачу.

Да, наш центральный платежный терминал принимает как наличные, так и бесконтактные платежи картой/телефоном для вашего удобства.

Минимальная сумма пополнения — 5 EUR.

Not at all. Because our locations are conveniently placed near major shopping centers, you can grab a coffee, read a book, or finish your daily grocery shopping while the machines do the work.

Yes. The machines lock securely while running, and our locations are video-monitored for your peace of mind. You can safely go run errands.

Typically, a full cycle (washing and drying) takes just about 45 minutes. You can have your entire week’s laundry done in under an hour.

No reservations are needed. It’s a fully self-service system, so you just walk in and use any available machine whenever it fits your schedule.

It is designed to be as simple as possible. You just place your clothes in an available machine, go to the payment terminal, select your machine’s number, choose your program, and pay. The machine adds the detergent automatically and does all the work for you.

Hygiene is a top priority for us. The machines are automatically sanitized at the end of each washing cycle. In addition, you have the option to run a free sanitizing cycle before loading your laundry into the drum. This guarantees that the drum is perfectly clean before your clothes go in.

You have full control over your laundry. Simply choose the right program for your fabrics directly on the control panel, each setting clearly displays its temperature and duration to keep your clothes protected.

Absolutely. We have heavy-duty, high-capacity machines that can handle up to 20 kg of laundry in a single load. This is perfect for washing large items that simply don’t fit in a standard home washing machine or could easily damage it.

Hygiene is a top priority for us. The machines are automatically sanitized at the end of each washing cycle. In addition, you have the option to run a free sanitizing cycle before loading your laundry into the drum. This guarantees that the drum is perfectly clean before your clothes go in.

Step 1: Load the machine
Place your laundry into the machine size that fits your load (10 kg, 15 kg, or 20 kg) and close the door.

Step 2: Select the machine on the kiosk
Select the number of your washing machine. Choose your desired program and temperature on the kiosk.

⚠️ Note: Detergent and fabric softener are automatically included.

Step 3: Pay
Choose a payment method, and pay (using a bank card, Girbau Laundry Pay App [available for free download on the App Store and Google Play], cash or your Laundromat card).

Step 4: Start the washing machine
Close the washing machine door and press the start button on the machine’s display.

Step 5: Unload the clothes
Once finished, remove your clothes and check that nothing is left inside the drum.

No, you don’t need to bring anything from home. Professional, eco-friendly detergent and fabric softener are already included in the price. Our machines automatically dose the correct amount for each cycle, so you don’t have to worry about a thing.

Yes, our machines are equipped with a delicate cycle. Additionally, the delicate program uses detergents designed specifically for sensitive fabrics.

⚠️ Before using this cycle, please make sure to check the care label on your clothing.

Some clothing may be hand-wash only.

Yes, that’s the beauty of it. You can wash your whites, darks, and a bulky duvet all at once in separate machines, saving you hours compared to doing load after load at home.

The customer card can be obtained for free from the payment terminal.

To receive the free card, you need to deposit a minimum of 75 RON onto it.

Follow the instructions on the kiosk, select the deposit amount, make the payment, and receive your card instantly.

No, it’s highly flexible. You can use your loaded credit whenever you want, without limits or complicated conditions.

You pay directly at the central payment terminal inside the location.

We highly recommend getting a Laundromat Loyalty Card right there at the terminal, as it automatically gives you a 10% discount on every wash and dry.

Step 1: Load the dryer
Take a basket and transfer the clothes from the washing machine into a dryer.

Step 2: Select the machine on the kiosk
Select the dryer on the kiosk. Choose the drying temperature.

Step 3: Pay
Choose a payment method, and pay (using a bank card, Girbau Laundry Pay App [available for free download on the App Store and Google Play], cash or your Laundromat fidelity card).

Step 4: Start the dryer
Press the start button on the dryer to begin drying.

Step 5: Unload the clothes
Remove the clothes from the dryer and fold them.